Our return policy

We stand behind our products and our promise of a safe adventure . Our products are durable by design, but if there is a problem with your equipment, we will do what we can to fix it.

Palmow accepts returns within 60 days of purchase. To receive a refund, please ensure that the tags are intact, the items are unwashed, and in new condition.

Cost :

  • Returns are free. You will receive a shipping label by email as soon as your return has been approved.

Deadline :

  • You have 60 days from the date of your order to return your products.

Return conditions:

  • Returned products must be in their original condition and with their original packaging.
  • The products must be unused and in resalable condition.
  • The products must be accompanied by proof of purchase.
  • Products received that are defective or damaged will not be processed and will be returned directly to the customer.

Start a return

To start up

FAQ about returns and exchanges

If you are not satisfied with your purchase, you can return your product within 60 days of the order date. To begin the return process, please click the "start" button above or contact our customer service team by email. We will provide you with the necessary instructions to complete the return.

Unfortunately, we do not accept exchanges. Once your return has been validated and completed, we will process the refund for the items in question.

We will process your return as soon as we receive it. Please note that processing a return can take up to 10 business days. We will send you a confirmation email as soon as your return has been processed. You will receive your refund directly to the payment method used for your original order.

The total processing time for your return includes both shipping and internal processing time. Once we receive the returned products, please allow 10 business days for our team to review and process your return.

Shipping time will depend on your location and the shipping method you choose. We recommend keeping your tracking number to follow your package's progress during transit.

To make a return, follow these simple steps:

  1. Go to this link .
  2. Follow the instructions to select the items you wish to return.
  3. Complete the return form by providing the necessary information.
  4. Carefully pack the items in their original packaging, if applicable.
  5. Print the generated return label and stick it on the package.
  6. Drop off your parcel at a post office.

Once we have received the returned products, you will receive an email confirmation and the refund process will begin.

Returns are free. You will receive a return label as soon as your return request is approved.

For assistance with a return or to ask questions about the return process, please contact us at the following email address: contact@palmow.com. Our customer service team will be happy to assist you and provide any necessary support.

Can't find satisfactory answers? Contact us