How does it work?

1. Prepare Your Article

  • Make sure the item you wish to exchange is clean and in good condition.
  • The item must have been purchased from our Palmow website.

2. Submit Your Application

  • Fill out our online return form with the item details.
  • You will receive an email confirmation with instructions on how to send it.

3. Send Us Your Item

  • Use the prepaid return label that we will provide.
  • Drop off your parcel at a collection point near you.

4. Receive Your Gift Card

  • Once we have received and verified your item, we will send you a gift card by email.
  • Use this gift card for your future purchases at Palmow.

Benefits of the Takeover Program

Save on Your Next Purchases

Receive a gift card in exchange for your used items.
Contribute to Sustainability

Help us reduce waste by reusing and recycling your clothes.
Simple and Practical Process

Enjoy an easy and hassle-free takeover process.

Product Return FAQs

The Palmow Trade-In Program allows customers to exchange their old Palmow items for credits, which can be used on future purchases.

You can exchange any Palmow item in good condition, with the exception of items on promotion or sale.

Go to our Trade-In platform from our website, follow the steps indicated, and start your trade.

The trade-in amount is determined based on the condition and original value of the item. Details are clearly displayed when selecting items.

You can choose from the shipping options offered during the exchange process. Shipping costs will be deducted from the final credit.

Yes, you will receive an email notification as soon as your package is received, with details of the credit associated with your trade-in.

Absolutely! As soon as you receive your credit, you can use it on your next order on our website.

If an item does not meet the return criteria, it will be returned to you. We will explain the reasons for the refusal.

Yes, you can accumulate multiple credits and use them in a single order.

Contact our customer service at [email address] for any questions or further assistance.

Can't find satisfactory answers? Contact us